Shipping Policy

At TOTOO, we believe in transparent pricing — that means no hidden fees, no extra shipping costs. The price you see is the price you pay. Simple and stress-free.

Free Shipping Included
We offer free standard shipping on all orders, with no minimum purchase required. Shipping costs are already included in the product price.
You will not be charged anything extra at checkout.
 
Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed.
You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
 
Estimated Delivery Times
United States: 7–15 business days
Canada: 10–18 business days
Europe: 10–20 business days
Australia: 10–18 business days
Please note: Delivery times are estimated and may vary due to customs clearance or external delays.
 
Order Tracking
You can track your order anytime using your order number and email address on our Order Tracking Page.
 
Split Shipments
Some orders may arrive in separate packages depending on warehouse availability. Each package will have its tracking link.
 
Incorrect Address Disclaimer
Please double-check your shipping address before placing an order. We are not responsible for delays or lost items due to incorrect addresses.
 
Need Help?
Our customer support team is here to help. For any shipping-related questions, feel free to contact us at: info@totoopet.com.