FAQ

When will my order be shipped?
We typically process orders within 1–3 business days. You’ll receive a shipping confirmation with tracking information once your order has been dispatched.

How long does shipping take?
Delivery times depend on your location. Orders to the US usually arrive within 7–15 business days.

Do you ship internationally?
Yes, we currently ship to multiple countries. Shipping fees and delivery times vary based on destination.

How do I track my order?
Once your order ships, you’ll receive an email with a tracking link. You can also visit our [Track Your Order] page.

 What is your return policy?
We offer a 30-day return policy for defective or unused items in original packaging. Please contact us at support@totoo.pet to begin the return process.

What if I receive a damaged product?
Please email us within 7 days of delivery with photos of the damaged item. We’ll send a replacement or issue a refund.

How can I contact you?
You can email us anytime at support@totoo.pet — we’ll get back to you within 24–48 hours.